Saturday, April 13, 2013

The Power of Going Viral

A lot of companies today are looking for ways to engage with their fans on social media. They develop fan pages in search of “likes” or twitter campaigns to try to sound relevant to millennial consumers. I think that this is all fine and good, but I’d like to propose that it’s not the most engaging way to engage with the public.
Have you ever seen Psy’s Gangnam Style? Kony 2012? Or OK Go’s “Here It Goes Again”? What about Felix Baumgartner’s Red Bull sponsored parachute jump from 128,000 feet?

If you’re an active internet user, you’ve probably seen most of them. These videos are some of the most popular internet videos of all time.

According to a a recent article on Brafton.com, Facebook has 1 billion monthly active users and Twitter, often mentioned in the same marketing breath, has 200 million. What’s not normally mentioned as a social media platform is YouTube, with more than 800 million unique users, or four times that of Twitter. It is an incredibly powerful platform with viral potential that brands often miss.

Why Going Viral is Important



While it’s true that most brands have YouTube pages, only a handful of them generate the kind of content that compels viewers to share with their friends. Once content bridges the gap between a user watching once and navigating away, and sharing with their friends, a video stands a chance at “going viral.” This mathematical idea that sharing begets sharing is the most powerful mechanism on the internet – especially for marketers. When something goes viral, it can sweep around the world in quite literally hours, and the work of spreading a message is taken up by those who share it.
In the Kony example above, one of the most quickly trending viral videos of all time, the video racked up 80 million views in a week! What’s more, roughly half of the views were by the hard-to-reach millennial segment. This is the segment who takes Facebook very seriously and with whom brands have had a difficult time successfully connecting. When you create content worth sharing, this demographic will share it.

So How Do I Make a Viral Video?


Here’s the tricky part. Not everything has the it-factor that makes a viral video. There’s almost never a prescribed formula and many videos go viral unexpectedly. According to Creative Guerrilla Marketing, luck does play a part, but I think that there are a few common threads that most successful viral videos share, and that brands seeking to go viral should consider. These points are not meant to be formulaic, but are simply some themes apparent in some of the most successful videos.

1.       There’s always an emotional reaction elicited by the viewer. In order for a video to be shared, the viewer needs a reason to share it. This reason is typically the desire to prompt a response from other viewers. Often, successful viral videos use humor as this mechanism, but there are plenty of videos out there that use sex appeal, compassion, outrage, or an “aww” response.

2.       They’re almost always short. With a couple of exceptions, viral videos are very short; usually under 3 minutes, and most often under a minute. People’s social media attention span isn’t very long and you have to get your point across quickly.

3.       They bend or expand reality a bit. Many of the most successful videos do something never before seen, or have an unexpected ending. This surprise factor accounts for lots of repeat views.

4.       They don’t have to be high quality. In fact, sometimes a more polished video detracts from its believability, and therefore its share-ability. This point is especially useful for brands trying to go viral. Production value should be good, but don’t overdo it. Some of the most successful viral videos are web-cam quality at best.

5.       They’re not overly branded. Aside from commercials that go viral (like the Old Spice “The Man Your Man Could Smell Like” spots, most successful viral campaigns have minimal branding. Sharers are hesitant to associate themselves with overly branded content, especially if a brand’s image isn’t what they identify with.

So, brand managers, if you want to go viral, and you should, keep your videos impactful, punchy, mind-blowing, unpolished, and minimally branded. You’re not guaranteed to make it viral, but you’ll have a better chance than most.